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IT support request form template

Report a computer, network or software problem to IT.

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How to make a it support request form

  1. 1

    Check the questions: rename, add or delete any field, or change how it’s answered.

  2. 2

    Add your organisation’s name, a contact line and your logo if you like.

  3. 3

    Choose fillable PDF, printable PDF, Word or HTML, and the paper size.

  4. 4

    Download the it support request form and share it, print it or add it to your website.

About this it support request form

An IT support request is a help-desk ticket on paper or PDF. It tells the technician who has the problem, which device, what’s wrong, the exact error message and how urgent it is, which is usually enough to fix the issue without a long phone call.

The bottom section is for IT: assigned technician, resolution and time spent, so small teams can keep a simple record of recurring problems.

What’s on the it support request form

The template has 3 sections and 17 questions. Every one can be renamed, moved or deleted.

  • Requested by: Name; Department; Phone or extension; Email; Location or desk
  • Problem: Category (choose one: Computer or laptop, Printer, Network or internet, Email, Software or app, Account or password, Phone, Other); Device and asset tag; Describe the problem; Error message (exact words); When did it start?; What have you already tried?; Urgency (choose one: Low – can wait, Normal, High – work affected, Urgent – can’t work)
  • IT use: Ticket no.; Assigned to; Resolution; Time spent; Closed on

Tips

  • Copy the exact error message, or attach a screenshot.
  • Say what you’ve already tried (restarting, another browser) so IT doesn’t repeat it.
  • Never write passwords on the form.

Four ways to save it

A fillable PDF has typing boxes, tick boxes and choices built in. A printable PDF gives clean boxes and writing lines for pen and paper. The Word file can be edited further, and the HTML code adds the same questions to a website. Browse more form templates, or design a completely different layout in the custom form builder.

Frequently asked questions

Should I include my password?

No. IT will never need your password on a form. If access is needed, they’ll arrange it with you directly.

How do I mark something urgent?

Choose “Urgent” if you can’t work at all or many people are affected. Agree response times for each level with your IT team.

Can I change the questions on the it support request form?

Yes. Rename any question, change its answer type (short answer, tick boxes, rating, table and more), move it, or delete it. You can also add whole new sections.

Can I put the it support request form on my website?

Yes. Choose “HTML” to copy ready-made form code with labels and a simple style. Set the form’s action to the address that should receive submissions, such as your own form handler.

Can I get the it support request form as a Word document?

Yes. Choose “Word” under “Save as” to download a .docx file you can keep editing in Microsoft Word, Google Docs or LibreOffice.

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